HELP CENTER
FREQUENTLY ASKED QUESTIONS
Everything you need to know about Grippa chalk, our apparel, orders, and the Avila program. Can't find your answer? Contact us.
About the Chalk
Liquid chalk goes on wet and dries into a thin, even coating — great for gyms with loose chalk rules, hot days, or sweaty hands. It lasts longer per application and creates less mess. Powder chalk gives you that classic feel with immediate coverage and easy reapplication mid-climb. Most climbers use liquid as a base coat and powder for touch-ups. Both are 100% magnesium carbonate — no fillers, no additives.
Powder chalk doesn't expire — magnesium carbonate is a mineral and stays effective indefinitely when stored dry. Liquid chalk has a shelf life of about 1–2 years unopened. Once opened, use it within 6–12 months for best performance. If the liquid chalk thickens or separates, just give it a good shake — it's still good to use.
Yes — liquid chalk is allowed (and often preferred) in most climbing gyms, including gyms that restrict or ban loose powder chalk. Because it dries on your hands before you touch the wall, it produces virtually no airborne dust. Always check your specific gym's rules, but Grippa Liquid Chalk is a great option for chalk-restricted environments.
Our 50ml bottle gives you approximately 40–50 applications depending on how much you use per session. For most climbers that's 2–4 weeks of regular gym sessions. Our subscription options are the best value if you climb multiple times a week.
Grippa chalk is made with pure magnesium carbonate — no fillers, dyes, or synthetic additives that often cause irritation. Our liquid chalk uses isopropyl alcohol as a carrier, which evaporates quickly. If you have very sensitive skin, we recommend moisturizing after sessions as chalk (any chalk) can dry hands over time. If you have a specific allergy concern, reach out to us and we'll help you out.
About the Apparel
Each shirt is designed in Clearwater, Florida and printed on demand by our production partner. We use water-based DTG (direct-to-garment) inks for a soft, durable finish that won't crack or peel like cheap screen prints. Every piece is made specifically for your order — we don't hold pre-made inventory, which means less waste and exactly what you want.
It varies by product:
Fitz Roy Tee — 100% heavyweight cotton (6.8 oz), drop shoulder relaxed fit
The Helping Hand Tee — 73% cotton, 27% Sorona cooling blend (7.1 oz) with official Sorona hang tag
Don't Fear The Fall Tee — 100% heavyweight mineral wash cotton (8.1 oz), oversized boxy crop fit
All shirts are unisex and built to last. Specific fabric details are listed on each product page.
Every apparel product page has a Size Guide button next to the size selector with full measurements in inches. Each style fits differently — our Sorona Cooling tee runs true to size with a relaxed cut, while our Mineral Wash Boxy is intentionally oversized and shorter. Check the chart and sizing notes on each product page before ordering. If you're between sizes, we share specific recommendations on each page.
Mineral wash is a manual dyeing process that gives each shirt a slightly unique finish. Minor color variations and texture differences are part of the character — no two are exactly alike. We do our best to show accurate photos, but every shirt will have its own subtle personality. This is intentional and part of what makes the piece special.
Because each shirt is made specifically for your order, we can only accept returns for items that arrive damaged, defective, or are sent in error (wrong size or color from what was ordered). Sizing issues that match our size chart are not eligible. We strongly recommend measuring yourself or a shirt you already love and comparing to our size guide before ordering. Full details in our refund policy.
Since apparel is made on demand, items don't truly sell out the way warehoused products do. If a variant shows as unavailable, it usually means our production partner is temporarily out of that specific blank. Check back in a few days or email us if you want to be notified when it's back.
Yes. We're an outdoor brand expanding beyond chalk. Expect more tees, hoodies, hats, chalk bags, brushes, and other essentials throughout this year and into next. Sign up for our email list at the bottom of any page to be the first to know.
Orders & Shipping
Chalk: Orders are processed within 1–2 business days. Standard shipping typically takes 3–5 business days within the US.
Apparel: Each shirt is made to order. Allow 3–7 business days for production plus 3–7 business days for shipping. Total time from order to delivery is typically 7–14 business days.
If your order has both chalk and apparel, you'll receive two separate packages with separate tracking numbers — the chalk usually arrives first. We offer free shipping on orders $40 and over.
We want you to love your gear. If something's wrong with your order — damaged, incorrect, or defective — we'll make it right with a replacement or full refund, no questions asked.
Chalk: Unopened chalk is fully returnable within 30 days. Opened chalk cannot be returned for hygiene reasons unless defective.
Apparel: Since each shirt is made to order, we only accept returns for damage, defects, or wrong items received. Sizing issues that match our size chart are not eligible.
Email us at Avilacoandco@gmail.com to start a return. Read our full return and refund policy for all the details.
Currently we ship within the United States only. International shipping is something we're working toward — if you're outside the US and want to order, send us a message and we'll see what we can do.
Subscription
Subscribe to any Grippa chalk product and save 30% on every order — automatically. You choose your delivery and we ship it to you every month on schedule. No hassle, no running out. You can pause or cancel anytime from your account — no commitments, no fees.
Yes — cancel anytime, no fees, no questions. Log into your account and manage your subscription from there. If you run into any issues, contact us and we'll help you immediately.
Wholesale & Ambassadors
Yes! We work with climbing gyms and outdoor retailers across the US. Visit our wholesale page to learn more and submit an inquiry — we'll get back to you within 1–2 business days with pricing and details.
Head to our Ambassador page and apply through Shopify Collabs. Once approved you'll get a personal discount code to share, earn 10% commission on every sale it generates, and receive free product as a thank you. Anyone who climbs and loves Grippa is welcome to apply.
STILL HAVE QUESTIONS?
We're a small team and we actually read every message. Reach out and we'll get back to you within 1–2 business days.
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